“Compelling customer engagement solutions”

The service sector is expanding with increasing importance, especially if you consider its economic significance. Businesses are looking to innovate themselves in order to remain competitive in the market and attract new customers every day. This resulted in shifting of the marketing campaigns from portfolios of single products to eco-systems of products and services. Social DNA Labs equip businesses with tools that create a structure for developing a service offering that meets customers’ demands while also creating a positive image of the brand.

Digital Product, System & Service Design incorporates many existing disciplines as well such as web design, user experience, information architecture, and content marketing. We work at the intersection of technology, creative and strategy to deliver brand experiences that will leave a lifelong impression in the minds of the buyers. Our expert teams address every aspect of plan and implementation; from business strategy and branding to the architecture of digital technology.

We create connected environments in a transformational physical world where brands can deliver multi-sensory experiences to keep its customers engaged. Build yourself a robust platform where you can interact with consumers, share stories, deliver long lasting impressions. Create a long-lasting relationship with customers with our multidisciplinary practices that deliver connection, conversation and conversion.

SocialDNA Labs allows businesses to explore new ways to bridge the gap between consumers and brands. Our execution extends to creating strategic insights to deliver functional, delightful and satisfying customer interaction through Digital Products such as content, data, websites, apps and CRM. Get design specific services that provides connected customer service journey, from front stage leading to the back stage. Our measurable solutions help clients to endure a business advantage thus enabling them to keep a track on new opportunities.

We optimize your brand communication from the customer’s perspective and promote customer loyalty by creating customer-centric strategies. We provide enterprises with customer journey maps to identify customer touch points throughout the customer lifecycle. Thus, the business builds customer experiences based on demands and consumer behavior. Our solution gives industrial insights by transforming random data into structured data and examining that data to give meaningful insights on customer profiling, demands, leads generation, and fraud detection. This approach also facilitates business to evaluate and streamline its processes throughout the customer journey, which will promote customer satisfaction.

At SocialDNA Labs, we are focused on delivering highly personalized data integrated with CEM solutions that will improve customer engagement along with a continuous customer journey. You get a solid foundation for implementing a successful customer experience strategy and set new benchmarks in the industry.