General Privacy Policy
Updated May 29, 2025
Welcome to Social DNA Labs! We are committed to safeguarding your privacy across all our offerings. This Privacy Policy applies to every Social DNA Labs website, product, service, and related application or platform (collectively, the “Services”). It describes the ways in which we collect, use, and protect your information when you interact with us.
At Social DNA Labs, your trust is our priority. We ensure that your information is never sold for marketing purposes or used to display third-party advertisements. Our practices are designed to be transparent and respectful of your privacy rights. This policy details the types of data we gather, how it is utilized, who can access it, and the measures you can take to manage your information with us.
1. Information We Collect
1.1 Personal Information
We collect personal information that you provide directly, such as your name, email address, phone number, and payment details, when you register for an account, subscribe to our Services, or contact us for support.
1.2 Usage Data
We automatically collect information about your use of our Services, including IP addresses, browser types, operating systems, access times, and usage patterns. This helps us improve our Services and understand user behavior.
1.3 Cookies and Tracking Technologies
We use cookies and similar technologies to track your activity on our Services, enhance your user experience, and analyze site usage. You can manage your cookie preferences through your browser settings.
2. How We Use Your Information
2.1 Service Provision
We use your information to provide, operate, and maintain our Services, including processing transactions, managing user accounts, and delivering customer support.
2.2 Communication
We may use your contact information to send you updates, notifications, and promotional materials related to our Services. You can opt-out of marketing communications at any time by contacting info@socialdnalabs.com.
2.3 Improvement and Analytics
We use usage data to analyze and improve our Services, develop new features, and understand user preferences and trends.
3. Disclosure of Your Information
3.1 Third-Party Service Providers
We may share your information with third-party service providers who assist us in operating our Services, such as payment processors, hosting providers, and customer support services. These providers are contractually obligated to protect your information and use it only for the purposes specified by us.
3.2 Legal Requirements
We may disclose your information if required to do so by law or in response to legal requests, such as subpoenas or court orders, or to protect our rights, privacy, safety, or property.
3.3 Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity as part of the transaction.
4. Data Security
We implement industry-standard security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
5. Data Retention
5.1 Active Accounts
We retain your personal information for as long as your account is active or as needed to provide you with our Services.
5.2 Inactive Accounts
If your account becomes inactive, we will retain your data for up to one year. After this period, if you do not reactivate your account, your data will be permanently deleted.
6. Data Ownership
You retain ownership of any content you create or upload to our Services. By using our Services, you grant us a license to use, reproduce, modify, and display your content to provide and improve our Services.
7. Third-Party Applications
Our Services may integrate with third-party applications. Access to and use of these third-party applications are governed by their own terms of service and privacy policies. We are not responsible for the practices of these third parties and recommend reviewing their policies before use.
8. User Rights
8.1 Access and Update
You have the right to access and update your personal information through your account settings or by contacting us directly.
8.2 Deletion Requests
You may request the deletion of your personal information by contacting us. We will respond to your request in accordance with applicable laws and regulations.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on our website, and the date of the most recent update will be indicated. Continued use of our Services following any changes constitutes your acceptance of the updated Privacy Policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Social DNA Labs Support Team
Email: info@socialdnalabs.com
Address: 264, 14, Old Madras Road, Bhattarahalli, K R Puram, Bengaluru – 560049
Phone: +91-9900931624