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Salesforce implementation

Turn Salesforce into a
better way to work.

Configure, customize and integrate Salesforce around customer processes, sales operations and the systems that support your business.

Salesforce should fit the customer journey

Salesforce can provide a powerful foundation, but it needs to reflect how teams actually sell, serve and engage.

Salesforce can provide a powerful foundation for customer management, but the platform needs to reflect how teams actually sell, serve and engage with customers.

The right implementation brings processes, data, workflows and integrations together so Salesforce becomes part of the way the business operates, rather than another system teams have to work around.

Salesforce services

From CRM requirements to a working platform.

Translate business and customer-management requirements into a practical Salesforce architecture, configuration and implementation approach.

Configure Salesforce around sales processes, customer data, workflows, roles and reporting requirements.

Extend standard Salesforce capabilities to support business processes and requirements that need a more tailored solution.

Connect Salesforce with ERP, finance, e-commerce, marketing, service and other applications to create a more complete business ecosystem.

Plan and execute migration of customer, account, contact, opportunity and other business data into Salesforce.

Automate repetitive sales and customer processes through workflows, approvals, notifications and system integrations.

Improve existing Salesforce environments through configuration changes, process improvements, integration enhancements and ongoing optimization.

Salesforce capabilities

Put customer information to work.

Customer management
Accounts · Contacts · Leads · Opportunities
Sales operations
Sales processes · Pipelines · Forecasting · Approvals
Customer service
Cases · Service workflows · Customer interactions
Reporting & visibility
Dashboards · Reports · Performance visibility
Integration
ERP · Finance · E-commerce · Marketing · APIs
Where implementation creates value
What a better Salesforce implementation should deliver.
One view of the customer

Bring customer information together so teams can work from a more complete picture.

Cleaner sales processes

Standardize workflows, approvals and processes without adding unnecessary complexity.

Less manual work

Automate repetitive activities and reduce duplicate data entry across customer-facing teams.

Better visibility

Give managers and teams clearer insight into pipelines, activities, customers and performance.

A platform that can evolve

Build a Salesforce environment that can adapt as processes, teams and business requirements change.

Salesforce in action

Experience that translates into implementation.

Sample case study
Turning a fragmented sales process into one Salesforce platform
Business challenge

Customer and sales data lived across spreadsheets and disconnected tools, with inconsistent pipelines and no shared view of accounts.

What was implemented

A Salesforce implementation covering accounts, sales pipelines and service cases, with automated workflows and reporting built around how the teams actually sell.

Outcome

A single view of the customer, less manual data entry, and clearer visibility into pipeline and performance for managers.

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Getting more from Salesforce?

Let's look at what's working, what's getting in the way and what could work better.

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